Shipping & Warranty
Free delivery on every order, with no minimum spend.
We currently ship to Malaysia and Australia, with delivery included in the price. If you're outside those countries, email us before ordering and we'll confirm whether we can reach you and what it would cost.
How it gets to you
- 1
You order
Checkout confirms your address and emails you a receipt straight away.
- 2
We dispatch
Orders are packed and dispatched within 3 working days.
- 3
It arrives
Delivery takes 3–5 business days once dispatched.
- 4
You set it up
Plug it in and follow the in-app guide — most families are running in under 10 minutes.
If something goes wrong
If the device arrives damaged, faulty, or isn't what you ordered, tell us and we'll cover return postage and send a replacement. Nothing here limits your rights under local consumer law.
Changed your mind? The 30-day money-back guarantee covers you for 30 days from delivery.
Warranty
Every 6Pulse device carries a one-year limited hardware warranty against defects in materials and workmanship, running from the day it's delivered. If a device fails within that year through no fault of your own, we'll repair or replace it and cover postage both ways.
The warranty doesn't cover damage from misuse, liquid ingress, unauthorised modification or repair, or ordinary wear and tear. It covers the device itself — the monthly monitoring plan is separate and can be cancelled at any time.
To make a claim, email us with a description of the fault. This warranty is offered in addition to, and does not limit, your rights under the Australian Consumer Law.
Questions about a delivery?
Email contact@6pulse.io and we'll come back to you within one business day. You can also send us a message.